Ideal Wedding Dresses

Normally, it will take us 30 days to tailor make your wedding dress, and the shipping time will be different according to shipping methods you choose, so the product can reach you in about 35 days.

Why are your prices so low?

We are a manufacturer of wedding dresses with rich experience. All the wedding dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices on your wedding dresses.

When should I order?

Usually, you will receive your designed wedding dress within 35 days after confirming your order you placed. So we suggest that please place your order one month before your wedding date to give us more time for re-confirming, making and shipping. Generally speaking, if you are urgent, please tell us, as we can also make the wedding gown at a required time from you. But you need to pay extra fee.

Can I Change My Order Information after Confirmation Email I Confirmed?

Sorry all the orders can not be changed after getting your confirmation by email or by phone. So please check your order carefully.

Can I cancel my order and change wedding dress after payment?

All orders cannot be cancelled over 24 hours after your purchase, as we will make the dress according to your own measurements after your payment, so we cannot change the dress and refund under any conditions.

Thus please kindly confirm detailed info like dress item, color, size and other special requirements with us before your payment.

How to Cancel My Order?

- If you do not pay for your order, please do not worry, there are so many test orders on our website everyday, we only take care orders which have already paid.

- If you have paid for your order,

If contact us within 36 hours after we receiving your payment, 70% refund (for example, your total order amount is EUR 200, we will refund you EUR 140) will be get into your account within 3 business days

If contact us within 48 hours after we receiving your payment, 50% refund (for example, your total order amount is EUR 200, we will refund you EUR 100) will be get into your account within 2 business days

If contact us within 72 hours after we receiving your payment, 30% refund (for example, your total order amount is EUR 200, we will refund you EUR 60) will be get into your account within 1 business days

We shall not cancel your order after 72 hours from the time we get your payment. Hope you can kindly understand it.

Can you make the dress according to the pictures I send?

Yes, you can! We welcome your coming pictures any time!Firstly, please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. We will ask you for a reasonable price including shipping cost.

When Can I Get My Dress After Ordering?

Usually we will send you an order confirmation email after getting your payment and order for you to re-confirm all your order details include order style, color, size, shipping details and so on. When we get your confirmation, we will start to make your dress and it will take about 15-17 business days (please pay attention, this 15-17 business days exclude normal weekends and holidays). When we ship your order, we will send you tracking number for you to track your order in person.

All dresses are shipped by air express company, e.g. EMS, TNT, DHL, UPS or FedEx, an email will reach you when we ship your order for you to track on specific online tracking website.

Can I get discount when I order in bulk?

Yes, definitely! Purchase in bulk is always welcome!

Please contact us with more details such as styles and quantities so that we can offer you a best price to build our long term business relations!

Will I Need to Pay for Taxes and Duties?

Yes, different country customs will have different regulations, and we have no idea of how much you need to pay. We do not take any responsibility for taxes and duties, you need to pay for it.

It is better for you to check this information on your local customs, and they will reply you, something like, they will ask for CO or Stamped and Signed Invoice, Value and so on. Then you can offer this information for us to help you to declare and clear your goods successfully.

Who Can Take Responsibility for Product Damage or Loss During Transit?

Please contact our services first, and we will check this problem carefully and will reply you within 24 hours. When you get your item, please check it before sign it, if you find there are any damage, you can not sign it, please contact that currier. If lost during transit, please also contact your local express company and they will compensate you. Of course we will help you to solve this matter successfully without hesitation.

International Orders FAQ

* How will I know how much my order will cost?

Just add items to your Shopping Bag and click Checkout. During checkout your total costs will calculate and guarantee the lowest possible order total in your preferred currency. Exchange rates are checked and adjusted multiple times during a 24-hour period, so if you leave your Shopping Bag and return later to complete your transaction, the order total may change if the rate of exchange has changed.

* What currencies do you accept?

We accept Euro,GBP and USD.

* What payment options do you accept?

We accept paypal and western union.

* Who will I contact if I have questions relating to my order after I have made a purchase?

service@weddingdressonlineshop.co.uk

* What items cannot be returned?

Please refer to our Return & Exchange Policy ;

After Sales Questions

*How can I contact you about my order problems?

Pls contact our service at service@weddingdressonlineshop.co.uk with your dress(es) problems photos to prove.

*How to ship back my dress(es)?

It is better for you to contact our service to get a correct address and return code because we have rights to reject any package from our customers if there are no any return code from our service and if the dress is not in the same condition as we have shipped you. And pls ship back by post office otherwise you will be asked for additional taxes.

*How can I get refund if I have alredy shipped back my dress(es)?

Usually, we need to check your order carefully to see whether it can match our return policy. If match, we will tell you how to deal with this matter by email. If we agree to refund, our service will email you the amount you will get. Pls be attention that if your order is not in the same condition as we have shipped you before, like any smoke or dirty and so on, you can not get any refund.

*Will I pay for shipping fee if I send back to you?

Generally Speaking, we need to see whether your order problem belongs to our return policy first. If it is our mistake, yes we are willing to pay for it. But if it is not our mistake, sorry you need to pay for it.

*How I can deal with my dress if it is so wrinkle when I received the package?

Normally, it belongs to express company's responsibility. Because it is express company who pack and ship your dress to your hand. So we strongly suggest our customer check and open the package before signing it. Because we do not take any responsibility for sake of express company's mistake.

Categories

Information

Recently Sold Items

Wedding Blog

Latest Posts

F.A.Q